You could see different prices for the same product, as it could be listed by many Sellers.

Installation and demo are offered for certain items by sellers through the brand or an authorized service provider. Please check the individual product page to see if these services are offered for the item.

Yes, it’s necessary to log into your My City My App.in account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalized shopping experience including recommendations and quicker check-out.

Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.

Currently, sellers on My City My App.in only ship within India.

The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on My City My App.in.

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ features to know once it’s available with sellers for purchase

An item is marked as ‘Out of stock’ when it is not available with any sellers at the moment; you won’t be able to buy it now. Use ‘Notify Me’ features to know once it’s available with sellers for purchase.

The My City My App.in Assured badge is a seal of quality and speed. Products with this badge meet our extensive quality & packaging guidelines along with having faster delivery timelines.

With stringent seller & product selection combined with

Express delivery & Normal delivery, ‘My City My App.in Assured’ guarantees you a superior and hassle-free shopping experience every time.

My City My App.in Buyer Protection helps shoppers in case they have concerns with product(s) bought and haven’t got a satisfactory solution from the seller.

Under this program, we look into your concern on a case-by-case basis & do our best to be fair to both parties. My City My App.in decision on the resolution will be final for the concern raised.

Sellers may charge a nominal fee for shipping, even for products with the My City My App.in Assured badge, if the order is less than ₹ 1000.

Shipping is free for items with the My City My App.in Assured badge if the order value is more than ₹ 1000

No. While My City My App.in Advantage was the tag for all items listed by sellers who used our partner warehouse services, the My City My App.in Assured’ badge is only given to select items based on certain criteria such as product quality and delivery timeline.

‘Instant Cashback’ is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.

Yes, there is a filter available through which you can shop only for items with the My City My App.in Assured badge.

Items with the My City My App.in Assured badge are extensively quality checked from storage to transit safe packaging and also comes along with fast & free delivery from our best sellers.

Free shipping for orders above Rs. 1000

Products sold by Sellers with My City My App.in Assured badge are shipped in packages with waterproof plastic wrap.

Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

There are NO hidden charges when you shop on My City My App.in. The price you see on the product page is final and it’s exactly what you pay.

Note: There can be additional delivery charges based on the seller’s policy.

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller’s policy on the product page.

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your My City My App.in account.

Orders will be delivered by the date you see on the product page for your location.

Availability of the ‘Cash on Delivery’ payment mode depends on the courier services delivering to your location. Please enter your pin code on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

You can see the respective seller’s Returns policy on the product page.

Sometimes items have to be sourced by sellers from their international partners. Such items have the tag ‘Imported’ on the product page and can take at least 10 or more days to be delivered.

To place an order, please follow these steps:

1. Select the product you’d like to buy and ‘Check Availability at’ your preferred pincode
2. Add products to your cart or just hit ‘Buy Now’
3. Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

Please contact our Customer Support with the service centre details so that we can look into this.

Your order will get delivered on or before the delivery date promised at the time of placing the order. And for express delivery use our express delivery option.

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

– The seller offering the product – Product’s availability with the seller – The destination to which you want the order shipped to and location of the seller

You can check the expected delivery date of your order(s) on the ‘My Orders’ section of your My City My App.in account on our app website or mobile site.

Groceries on My City My App.in are available from top leading brands such as HUL, P&G, ITC, Parle etc. which are renowned for their quality products. Seller also checks the freshness of groceries when they receive the stock from vendors and before the dispatch of items in order to ensure that only the best produce and packaged groceries reach you.

If your tracking information shows that your package was delivered, but you can’t find it: Check your phone for any notification about attempted delivery. See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf. Wait until the end of the day sometimes packages can show as delivered while still in transit. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.

Sometimes, a package cannot be delivered due to one of the following reasons:

Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order.
To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select ‘Edit’ and then Choose ‘Save Changes’.

Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.

Failed Delivery Attempts: Most of the seller’s partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller.

The different order statuses are as mentioned below:

  • Approved: Order you have placed for an item is confirmed by the seller
  • Ready to Ship: Your item is packed and ready for pick up by a courier service provider
  • Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility
  • Shipped: Your item is on its way to you
  • Out for delivery: A Wish master is out to deliver your order
  • Delivered: Your item has been delivered
  • Return requested: You have created a return request for the item which is pending confirmation from the seller
  • Returned: You have returned the item for refund/replacement/exchange

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

 

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

 

Category

Products that can’t be returned

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Food and Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Cooked Food, Seafood, Syrups, Vegetables and other Edible Products

Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

Gardening Products

Plant Saplings, Plant Seeds and Soil Manure

Cleaning Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

  

Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

Health Care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

Jewellery

Coins

Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

Festive Supplies

Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

Music Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies

Balloons, Candles, Cut-outs, Decoration articles and Whistles

Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

 

Kindly always check a product’s Returns Policy on the product page. Please view the Returns Policy.

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

You can raise a request to return your items with these simple steps:

  1. Log into your My City My App.in account
  2. Go to My Orders
  3. Click on ‘Return’ against the item you wish to return or exchange
  4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your My City My App.in account.

 

A greyed out and disabled ‘Cancel’ button can mean any one of the following:

1. The item has been delivered already

OR

2. The item is non-refundable (e.g. Gift Card)

You can get in touch with the brand or an authorized service centre of the brand to claim the warranty for your product (wherever applicable).

You can raise a request to return your items with these simple steps:

1. Log into your My City My App.in account

2. Go to My Orders

3. Click on ‘Return’ against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your My City My App.in account.

You can get in touch with the brand or an authorized service centre of the brand to claim the warranty for your product (wherever applicable).

During pick-up, your product will be checked for the following conditions:

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product’s original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

View a complete list of all non-returnable products .

To return/exchange your order, follow these simple steps:

1. Go to My Orders

2. Choose the item you wish to return or exchange

3. Fill in the details

4. Choose Request Return.

Sellers cannot accept returns of item(s) in the following cases:

1. When an item is damaged because of use or when it is not in the same condition as you received it 2. When any consumable item has been used or installed 3. When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories 4. When non-returnable items are involved such as innerwear. lingerie etc. 5. When items are tampered with or have missing serial numbers

You can visit ‘My Orders’ to know the status of your refund.

For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

The different refund modes available are:

1. Wallet – available for orders with select sellers. You will get this option for eligible orders during cancellation

2. Back to source – available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order

3. NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

Refunds are given when:

– The seller cannot provide a replacement – A dispute has been ruled in your favour in-line – Sellers allow refunds on select categories under certain conditions

Please check the seller’s Returns Policy on the product page for more details.

The sellers’ return policies don’t support the return of item(s) ordered wrongly. You can refer the respective seller’s Returns policy on the product page.

You can request for the item to be replaced by visiting ‘My Orders’. Use the ‘Return’ option & fill out the details of the issue so that we can help you.

If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.

The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.

In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 15 days of the return related email being sent to you.

You can now track the status of your return easily right from your My City My App.in account or mobile app. Just visit the ‘My Orders’ page to see its status along with the date of pick-up and status of your refund if applicable.

You will also receive an email & SMS with the details of your return.

You may visit ‘My Orders’ to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.

If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.

In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

The refund timelines will depend on the payment modes as listed below:

  1. Debit card- 7-9 Business days
  2. Credit- 7-9 Business days
  3. Netbanking- 3-7 business days
  4. COD- IMPS, 1 Business days
  5. EMI (Standard+Nocost+Debit card)- 7- 9 Business days
  6. My City My App.in Pay Later- 24 to 48 hours
  7. Gift Card- 24 hours

 

Note: Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through ‘Cash on Delivery’ will be IMPS

For orders placed using ‘Cash on Delivery’ as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.

You will need to update following information for the seller to process a refund to your account:

  • The Bank Account Number
  • IFSC Code
  • Account Holder’s Name
  • Bank Branch
  • Bank Name

IMPS refunds will typically be processed in one business day by sellers.

Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement:

  • Go to My City My App.in Help Center and select the relevant order for which the refund has been requested
  • From the issue types, choose ‘Others’ and select ‘Email Us’
  • Now click on the attachment icon and select the image/document you wish to upload
  • Please include the return ID in your email and click ‘Send Email’
  • After the verification, the amount will be refunded to you as a Gift Card in your My City My App.in account.

    Note: This amount is not withdrawable to your bank account.

For your ‘Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.

Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.

With My City My App .in ’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:

  • HDFC
  • Citi
  • ICICI
  • Kotak
  • Axis
  • Induslnd
  • SBI
  • Standard Chartered
  • HSBC

*18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:

Banks

Supports 18 & 24 months tenure

Minimum order value to avail 18 & 24 months EMI options

HDFC

Yes

₹ 10,000

Citi

Yes

₹ 10,000

ICICI

Yes

₹ 10,000

Kotak

Yes

₹ 4,000

Axis

Yes

₹ 4,000

IndusInd

Yes

₹ 4,000

SBI

No

NA

Standard Chartered

Yes

₹ 4,000

HSBC

No

NA

You can write to customercare@mycitymyapp.in for your corporate gifting requirements.

You can specify a card label at the time of saving a card on My City My App.in through the ‘My Account’ section. You can also add/edit the label anytime through ‘My Saved Cards’ in the ‘My Account’ section on My City My App.in.

A card label is a name you give to your card while saving it on My City My App.in.

This helps in identifying the card at the time of making a payment. Even if you don’t specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.

The ‘Save Card’ option lets you save your credit/debit cards on your My City My App.in account. This helps you complete your transactions in a quick and easy way.

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorized.

When you’re prompted to choose a payment method for your order, select EMI and then choose the bank and the plan you would prefer. Enter your credit card and follow the prompts. Once the payment is authorized, your order will be processed and shipped.

You’ll need to pay the total amount in the predetermined number of instalments as per your credit card billing cycles. Please note, an amount equivalent to your card limit will be blocked on the day of the transaction, your card limit will be reset with every successful EMI payment.

If you have paid for your order using the EMI payment mode, the full amount will be charged to your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card’s billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.

You can get in touch with your card issuing bank to know about EMI transaction charges as they may vary across banks.

You will see the actual interest rates and the amount charged by the bank for your credit card EMI plan during checkout after choosing the EMI payment method while placing your order.

EMI is available for Credit cards from the following banks:

  • ICICI
  • Citi
  • SBI
  • HDFC
  • Kotak
  • Standard Chartered
  • HSBC
  • Axis
  • IndusInd

Please check the specific product page for more details as this list is updated frequently.

You can choose to pay on My City My App.in with any Visa, MasterCard or American Express credit card issued in India.

You can choose to pay for your order on My City My App.in with any Visa, MasterCard or Maestro Debit Card.

The availability of Cash on Delivery option depends on factors like the delivery pin code, type of products etc.

Please enter your pincode on the product page to check if COD is available at your location. If this option is available for your pincode, you can shop for products up to ₹49,999 using this.

You can get a 3D Secure password by registering your Credit/Debit Card on your bank’s website.

Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the ‘Pay’ button. You’ll also have to enter the card’s 3D Secure password to complete the transaction

You can choose to pay for an order using any of the below methods:

  • Cash on Delivery
  • Net Banking
  • Gift Card
  • Wallet
  • Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries


To know more about payments.

You can directly pay for your order at the pickup outlet for Cash on Delivery orders.

You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digit CVV number ready, which you can find on your card. For added security, you’ll also need to use your card’s online password that is verified by Visa, MasterCard Secure Code etc.

The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.

Yes. Even if you’ve saved your card details on My City My App.in, you always have the option to use any other credit/debit card to pay.

A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit card transactions (VISA & MasterCard).

You can shop up to Rs. 5000 using Cash on Delivery (COD) option.

Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.

It’s quicker. You can save the hassle of typing in the complete card information every time you shop on My City My App.in by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.

We only store your card number, cardholder name and card expiry date. We do not store your card’s CVV number or the 3D secure password. My City My App.in stores your card information only when you select the option. We only store your card number, cardholder name and card expiry date. We do not store your card’s CVV number or the 3D secure password. My City My App.in stores your card information only when you select the option.

Yes, you can delete your saved cards at any given time.

As of now, you can save upto 10 cards using the ‘Save Card’ option.

You can save any credit or debit VISA, MasterCard, Maestro or American Express card issued by a bank in India.

Your card is saved automatically when you make a successful payment by entering the card details while purchasing on My City My App.in. Alternatively, you can also save your card by navigating to ‘My Accounts > Payments > My Saved Cards’. To save the card you’ll need the card number and the expiry date. You can also add a card label to better identify a saved card.

You can view your saved cards by selecting the credit/debit card payment option at checkout. Select a saved card that you wish to use to make the payment. Enter the CVV number of that card (we do not store it) and click the ‘Pay’ button to initiate your payment. You will also have to enter the card’s 3D Secure password to complete the transaction.

Yes. Even if you have saved your card on My City My App.in, you always have the option to use any other credit/debit card for making a payment.

Yes, you can use your Debit/Credit Card or Net banking to shop on our mobile app, website, and mobile site too!

You can manage these cards from the ‘Saved Cards’ section on  My City My App.in. If you wish to delete a card from My City My App.in, you need to perform this operation independently in both the applications

You can manage these cards from the ‘Saved Cards’ section on City My App.in. If you wish to delete a card from My City My App.in, you need to perform this operation independently in both the applications.

Absolutely! Any cards that you save on My City My App .in ‘s website can be used on My City My App.in app and mobile site as well. You can also save cards through your mobile and use them on My City My App.in’s website.

We only store your card number, cardholder name and card expiry date. We do not store your card’s CVV number or the 3D secure password. My City My App.in stores your card information only when you select the option. We only store your card number, cardholder name and card expiry date. We do not store your card’s CVV number or the 3D secure password. My City My App.in stores your card information only when you select the option.

You can view your saved cards by selecting the credit/debit card payment option at checkout. Select a saved card that you wish to use to make the payment. Enter the CVV number of that card (we do not store it) and click the ‘Pay’ button to initiate your payment. You will also have to enter the card’s 3D Secure password to complete the transaction.

If you typed an incorrect card number, name or card expiry date, you need to first delete the entered details by clicking on “Remove this card” and then add the card again with the correct details.